My name is Eugene. I’m a Computer Science graduate and IT Support Specialist based in Long Island, NY. I like keeping systems dependable, documenting what I learn, and writing about cybersecurity labs when I have something useful to share.

Experience

Long Island University
IT Support Specialist
June 2023 - Present | Brookville, NY

I support students, faculty, and staff across Windows, macOS, identity, collaboration, classroom, and infrastructure environments. My day-to-day work includes incident triage, endpoint troubleshooting, account lifecycle support, documentation, and escalation coordination.

• Troubleshoot software, hardware, printer, network connectivity, classroom A/V, and collaboration-platform issues.
• Support Okta, Active Directory, Azure AD, and Google Workspace administration, including provisioning, password resets, group membership, organizational units, permissions, and access troubleshooting.
• Support Microsoft 365, SharePoint, Teams, Slack, Zoom, Gmail, Google Drive, and related collaboration workflows.
• Assist with VMware and Hyper-V environments, Windows Server 2019/2022 systems, and Dell PowerEdge R250 server deployments.
• Onboard staff, faculty, and students by provisioning accounts, configuring devices, deploying applications, and validating access.
• Create and maintain troubleshooting documentation and SOPs to make support more consistent and reduce repeat work.

Achievement: Supported IT audit readiness for the Lewyt College of Veterinary Medicine, contributing to a $20.5M institutional grant.

Technical Skills

Identity & Access Management
Okta, Active Directory, Azure AD, Google Workspace Admin, account lifecycle management, organizational units, permissions, authentication troubleshooting.

Virtualization & Infrastructure
VMware, Hyper-V, Windows Server 2019/2022, Dell PowerEdge deployment and support.

IT Service Management & Support
Incident triage, escalation, ticketing workflows, enterprise troubleshooting, documentation, knowledge base creation.

Enterprise Collaboration Platforms
Google Workspace, Microsoft 365, Slack, Zoom, SharePoint, Teams.

Operating Systems
macOS, Windows 10/11, Windows Server.

Networking & Remote Access
DNS, DHCP, TCP/IP, HTTP/HTTPS, VPN troubleshooting, connectivity diagnostics.

Endpoint & Device Management
Microsoft Intune, Jamf, device provisioning, configuration, and support.

Scripting & Automation
PowerShell, Bash, Python.

Education

Hofstra University
Bachelor of Arts in Computer Science
January 2020 - December 2022

Suffolk Community College
Associate in Liberal Arts and Sciences
August 2017 - December 2019